Shipping Information
- Orders placed by 1:00pm (Sydney / AEST Time) will be sent the same day.
- Orders received after 1:00pm (Sydney / AEST Time) will be sent the next business day. These conditions apply only if the products are in stock.
- For items not in stock, you will receive a confirmation email within 1 business day with information on when your order will be available.
- Tracking numbers will be emailed once your order is booked in for collection.
- Estimated Delivery Time Frames
- Metro areas
- Sydney, Melbourne, Brisbane (1-2 business days, generally next day)
- Adelaide, Perth, Hobart (2-3 business days)
- Regional Areas – Add 3 to 7 days depending on location.
- Dangerous Goods Delivery – Must go by road, add 2-3 days, however usually still next day for metro east coast.
- Metro areas
Please note, we cannot guarantee delivery time frames. Information provided above is general information only. Acrylic Technologies Australia is not responsible for deliveries outside of these windows.
If you would like a more accurate ETA on your order, please contact us for confirmation. 02 9674 3005 or email support@acrylictech.com.au
Please provide your order number when enquiring.
Shipping Charges
We charge a low flat rate shipping fee on all orders.
- NSW, VIC, ACT – $20.00 Flat Rate
- QLD, SA, TAS, WA, NT – $25.00 Flat Rate
Returns and Refunds
Acrylic Technologies Australia is happy to accept returns if:
- The product has not been opened, is in its original packaging and in good condition.
- Request for return is made within 7 business days from receiving of the goods.
- Return is pre-approved by Acrylic Technologies Australia prior to the item being returned.
- Shipping charges for the returned item(s) at are your expense
Please note
- Approved refunds will be issued and applied to your original method of payment within 2-3 business days of the goods arriving back into our warehouse.
Defective or Damaged Items:
We will replace any damaged or defective items as soon as possible. Please contact us via phone 02 9674 3005 or email support@acrylictech.com.au with the details. It will be helpful if you are able to provide Order Number/Invoice Number; Product Name; Lot or Batch Number and photos where possible when contacting us.
We are here to help!
At Acrylic Technologies Australia we pride ourselves on our customer service. We want to ensure you are happy with the product and service we provide each and every time. Please do not hesitate to get in contact if you have any concerns; need to return a product; need help in deciding on which product to use, or if you need technical support on your next project. We are more than happy to assist.
Phone: 02 9674 3005 or email support@acrylictech.com.au